Can I Hide Online Reviews?
We all know online reviews are critical to maintain. It’s easy to look at a Facebook page, notice they have a two star rating, and assume they run a subpar business. Now, More than ever, it’s crucial to maintain a favorable online rating. Some clients ask us if we can remove some of their harmful reviews. Although it is possible to report reviews, our goal is to drown out the negative reviews with positive reviews. Businesses aren’t perfect and the best way to look authentic is to have a few bad reviews. The idea behind reputation management is to get a pool of feedback so that clients will appropriately rank your business’ practices.
Respond To Online Reviews
If you decide to maintain reviews on Facebook, you’ll want to respond immediately to either a positive or negative review. Responding to negative reviews allows you to reframe the situation for potential clients reading the review. Responding to positive reviews is simply showing appreciation for leaving a review. Neither of these require much time, but it increases the odds that a potential client will inquire about your services.
In order to respond to reviews in a timely manner, we want to make sure you have enabled notifications for your Facebook page. You can do so by going to “Settings’ and selecting “Notifications” on the left side of the page. Once you have your page notifications on, you will be able to respond to reviews in a timely manner.
Ask For Online Reviews
Don’t roll the dice on your reviews. Modern Influence aggregates your reviews from all the top sites so you can easily monitor what your customers are saying about you — in real-time! Simply check-in clients using a computer or mobile device. We automatically send a review request to your client’s cell phone, scoring new reviews for your business directly on Google and Facebook.