Harness The Power Of Customer Feedback
Your customers are talking online every second and it’s time for you to join the conversation. Start tracking all your reviews from across the web and respond in real-time to customer complaints before they escalate. Complaints that go unaddressed can oftentimes scare away potential clients. See the big picture of your ratings and reviews for your business.
You provide your clients with value but your online reviews may not reflect that value. Utilize our platform to capture reviews from your everyday clients. Our platform integrates with hundreds of customer management systems (CMS) to provide you with multiple ways to collect reviews. You can engage with reviews in real-time and respond to reviews on third-party sites directly from our platform. By addressing customer concerns in the moment, you can solve problems as they emerge.
It All Boils Down To Revenue
Take control of your customer reviews to accelerate issue resolution, boost customer satisfaction and drive revenue. What makes our system special? We systematically ask questions to direct the negative feedback to internal forms. This prevents most of the bad feedback from ever hitting public platforms. Inversely, the loyal customers are prompted to leave their feedback on public platforms such as Google, Facebook, BBB and Yelp. This additional step to filter reviews allow our clients to resolve issues in private without influencing the opinion of potential clients.
Contact Modern Influence today to learn more about our customer review managment services.