Review Resolution
Our platform permits you to convert any review into a ticket, and delegate tickets to relevant employees to ensure every Rockledge customer is followed up with individually. Trail issue resolution to affirm follow through, and collaborate internally to keep the dialogue between your organization as well as your customers unstable and constructive. These small steps add up with time to improve customer satisfaction, reduce churn, convert detractors and decrease call center load.
Reviews For Multiple Locations
You supply your customers with worth but your on-line reviews may not reflect that value. Use our platform to capture reviews from your everyday customers. Our platform integrates with hundreds of customer management systems (CMS) to offer you multiple ways to gather reviews. It’s possible for you to participate with reviews in real-time and react to reviews on third-party sites immediately from our platform. By addressing customer concerns in the instant, you can solve issues as they emerge.
Regular Reviews
Gathering new reviews from your Rockledge customers has never been simpler. Our system integrates with your existing CRM to get your present customers. What about your new customers? Simply check them in on a desktop or mobile device. Our system has the power to automatically send a review request to your client’s cell phone, scoring new reviews for your company directly on Google, Facebook and other platforms.
Contact Modern Influence today to learn more about our customer review managment services.
Are you tired of playing defense when it comes to your online ratings? Stop losing potential clients to your online reviews by utilizing our reputation management software. If you are ready to enhance your reputation, get in touch with us or click below to get started.