Review Resolution
Our platform lets you convert any review into a ticket, and assign tickets to relevant workers to ensure every Sierra Madre client is followed up with separately. Course issue resolution to confirm follow-through, and collaborate internally to keep the dialogue between your organization as well as your customers fluid and constructive. These little steps accumulate over time to improve customer satisfaction, reduce churn, convert detractors and decrease call center load.
Reviews For Multiple Locations
You provide your clients with value but your online reviews might not represent that value. Utilize our platform to capture reviews from your regular customers. Our platform integrates with hundreds of customer management systems (CMS) to supply you with multiple ways to accumulate reviews. It’s possible for you to engage with reviews in real-time and react to reviews on third-party websites directly from our platform. By addressing customer concerns in the instant, you can solve issues as they emerge.
Regular Reviews
Accumulating new reviews from your Sierra Madre customers has never been simpler. Our system integrates with your existing CRM to access your present customers. What about your new customers? Just check them in on a desktop computer or mobile device. Our system has the power to automatically send a review request to your customer’s cell phone, scoring new reviews for your business directly on Google, Facebook and other platforms.
Contact Modern Influence today to learn more about our customer review managment services.
Are you tired of playing defense when it comes to your online ratings? Stop losing potential clients to your online reviews by utilizing our reputation management software. If you are ready to enhance your reputation, get in touch with us or click below to get started.