Review Resolution
Our platform allows you to convert any review into a ticket, and assign tickets to applicable workers to ensure every Santa Cruz customer is followed up with individually. Course issue resolution to confirm follow-through, and collaborate internally to keep the dialogue between your organization and your customers fluid and constructive. These little steps accumulate with time to improve customer satisfaction, reduce churn, convert detractors and decrease call center load.
Reviews For Multiple Locations
You supply your customers with worth but your online reviews may not represent that value. Use our platform to get reviews from your regular customers. Our platform integrates with hundreds of consumer management systems (CMS) to give you multiple ways to gather reviews. It’s possible for you to engage with reviews in real-time and respond to reviews on third-party websites immediately from our platform. By addressing customer concerns in the moment, you can solve issues as they emerge.
Regular Reviews
Accumulating new reviews from your Santa Cruz customers has never been simpler. Our system integrates with your existing CRM to access your existing customers. What about your new customers? Just assess them in on a desktop computer or mobile device. Our system has the power to automatically send a review request to your client’s cell phone, scoring new reviews for your business directly on Google, Facebook and other platforms.
Contact Modern Influence today to learn more about our customer review managment services.
Are you tired of playing defense when it comes to your online ratings? Stop losing potential clients to your online reviews by utilizing our reputation management software. If you are ready to enhance your reputation, get in touch with us or click below to get started.